IceWarp develops cost-effective unified collaboration tools for small, medium, and enterprise-level businesses. Pramod Sharda, CEO, IceWarp India, and Middle East, speaks to The Integrator about seamless integration, real-time collaboration, and simplified sharing options offered by IceWarp unified solutions.

Speak about IceWarp messaging and collaboration platform and why do you claim it as the only alternative to G-Suite and Microsoft 365?

IceWarp is a 21-year company that provides unified communication and collaboration solutions for enterprise customers. Our solution ecosystem is competent to transform how teams share information online and optimize business processes through its streamlined and seamless team collaboration tools.

We observe messaging, communication, collaboration, and security are the important pillars of IceWarp. Following that, we invested time and R&D resources for over two decades to come up with a unified web-based platform, which facilitates the entire enterprise communication in a sophisticated and secured manner.

When an enterprise customer chooses IceWarp, they can handle the entire communication, data sharing, collaboration, and storage activities through a single platform without installing multiple agents or applications on the computer. It also has unimaginable capacities to customize for the changing needs of enterprise customers. Therefore, we claim IceWarp as the most solid and reliable alternative to G-Suite and Office 365.

The rapid shift to remote and hybrid working scenarios in the past couple of years has made IceWarp’s family of applications a highly sought-after one, owing to its smooth interface and incredible ability to be used alongside widely used enterprise collaboration software.

What unique features or claims do you have to keep IceWarp solutions over its competitors?

IceWarp platform has everything that an SMB, a government enterprise requires to efficiently collaborate with its workforce and customers simultaneously. Although the competitors claim the same, the consumers eventually need to juggle between multiple agents/windows in a system to keep them intact. We offer a single pane window on a browser interface for unified communication besides giving the feeling of a desktop application. While attending a meeting, the user could compose an email, respond to a message, or handle a shared file (similar to doc or excel) without shifting the application.

The UI supports all devices, such as a PC, an iPad, and a mobile, and the experience will be the same. The platform has also been enhanced to customize based on the needs of users invariable to industry verticals.

How about the pricing options for IceWarp solutions and migration from the previous platform(s)?

As opposed to our competitors, IceWarp offers better plans with convenient pricing. We offer Lite, Standard, and Pro plans with varied features and storage options. When an organization opts for the IceWarp solution, it can choose an appropriate one based on the requirements of each of its users. It saves the cost that usually incurs when choosing the prominent collaborative tools.

Migration to IceWarp from other platforms is totally hassle-free. We let customers use their previous email solution and with our hybrid solution, IceWarp can co-exist with their existing solution on a single domain. Similar support is given for data sharing as users get to share documents of all sizes with users in the same network or outside domains through our cloud service. Complete ease is guaranteed to view and edit documents or share/co-author them. Flexibility to invite users for videoconferences via links irrespective of their domain lenience is another feature IceWarp solutions offer. All of these activities happen in a secure environment and without vulnerabilities make us stand out from the crowd.