ManageEngine, the real-time IT management company, has released enhancements to its SIEM solution, Log360, adding log management for AWS and Azure cloud environments as well as an incident management console to efficiently track and resolve security incidents. ManageEngine will give a hands-on demonstration of the latest version of Log360 at GISEC 2017 from May 21st to 23rd at the Dubai World Trade Centre.

“With businesses increasingly adopting cloud deployments, IT security administrators are now tasked with securing their cloud infrastructure as well. A SIEM portfolio ought to provide monitoring and auditing capabilities for public cloud platforms in order to truly achieve complete visibility into an organization’s IT,” said Manikandan Thangaraj, director of product management at ManageEngine.

When commenting on Log360’s new incident management system, Thangaraj added that, “The biggest challenge for a security operations center is early detection and mitigation of security threats. Real-time security alerts are a must, but administrators also need an efficient, accountable process for resolving incidents. And that is the problem we set out to solve.”

Log360 helps centralize and audit logs from physical, virtual, and public cloud platforms from a single console.

On top of existing support for physical and virtual environments, Log360 can now also collect, analyze, search, and archive logs from AWS and Azure to give key insights into activity on critical cloud resources.

Log360 also includes an incident management system that lets security administrators keep track of all the incidents arising in their network with a straightforward, built-in ticketing system. Among other features, this also allows administrators to centralize their ticketing system by automatically raising a ticket in their help desk, including ServiceNow and ServiceDesk Plus, when Log360 triggers an alert.