Dubai Electricity and Water Authority (DEWA) received the ‘Excellence through Innovation’ award from global technology company Software AG for its digital transformation initiatives and best practices. The recognition underscores DEWA’s commitment to innovation and customer happiness.

The award was presented to Marwan Bin Haidar, Executive Vice President of Innovation and The Future at DEWA, by Rami Kichli, Senior Vice-President of Middle East & Turkey at Software AG. Officials from both organisations were present.

“Under the guidance of the top management, we at DEWA work to innovate and design digital services that focus on the customers and enhance their experience by relying on the latest disruptive technologies of the Fourth Industrial Revolution, including generative artificial intelligence. DEWA is the first utility in the world to utilise ChatGPT technology for customer services, alongside AI-supported robotic solutions. This saves customers’ time and effort and enhances their satisfaction. By the end of September 2023, adoption of DEWA’s smart services reached 99%,” said Marwan Bin Haidar, Executive President of Innovation and The Future at DEWA.

“Our enduring partnership with DEWA has been a significant journey in supporting their visionary digital transformation goals. DEWA exemplifies future ready systems, emphasising customer-centricity in every business decision to achieve extraordinary results. As their technology partner, we take pride in their successful journey, consistently delivering excellence through innovation and best practices,” said Rami Kichli, Senior Vice President – Middle East and Turkey, Software AG.

DEWA is a pioneering model for digital transformation in government organisations by implementing advanced digital solutions, processes, and services that harness the latest technologies to elevate customer service and operational efficiency.