EDCH is a leader in providing intelligent roaming and revenue management to telecom service providers across the world. Tamer Abou-alam, Vice President – Sales and Business Management, EDCH speaks to The Integrator on the value-added services (VAS) the company offers to its telecom partners.

Thank you, Mr. Tamer for sparing time with The Integrator. We are excited to understand more about EDCH with this interview session!

We understand EDCH is one of the prominent companies that help telecom operators with VAS and generate revenues for their business. Give insights into the areas you focus in the industry

EDCH is a UAE-based service provider that has a presence in nearly 10 countries across all regions and helps numerous telecom operators in their business. We help telecom operators provide international roaming services, protect their roaming business hassle-free by providing them with data and financial clearing and settlement services.

Apart from that, we help our customers generate value for their subscribers in different areas like A2P messaging, Fintech and SIM, and E-sim businesses. Each of these solutions helps create more revenue for the telecommunication business of these operators as we study numerous factors and introduce tailored services for our customers.

You are seemingly offering services outside the UAE and across the globe. Tell us about the countries you offer services and operators you are associated with

We are the trusted partner for many MNOs spread around the world. We support our customers with a high level of customized services across all our services portfolio in roaming, A2P Messaging, Fintech, and SIM/E-sim business.

Which are the key areas EDCH concentrates on roaming clearance?

When it comes to using roaming services, we support telcos with data, financial clearing, and settlement services with a high level of customizations and BI tools to our customers. We always thrive to improve our offering to support new technologies like 5G, IoT, complex roaming agreements, and blockchain.

What kinds of FinTech and enterprise messaging services do you provide?

We had found a huge business scope with fintech in different regions especially in Africa and Asia. We collaborate with telecom operators to create futuristic mobile payment solutions such as e-wallet and aim to connect them together via an international money remittance hub.

How do you work with telcos in the A2P messaging space?

Enterprise messaging is all about profit-oriented mediation between telecom operators and enterprises on SMS services. Network operators carry text messages of various enterprises i.e., financial, banking, healthcare, automobile, etc. to their customers. EDCH simplifies the handling of this complex business to telcos by working between both categories of service providers and integrating them into prospective business models.

How about the use of modern technologies such as AI, Data Analytics, and Cloud in your business?

We make use of AI tools in different services offering especially for roaming services. We also offer most of our services in a cloud environment or locally if required by the local market regulations.

Tell us about EDCH’s business prospects for the next two, three years

Global expansion is our primary goal and hence the current approach to strengthen our business with local resources and expand our commercial presence in all those geographical locations to support telcos around the globe. While keeping EDCH as a reliable hub between global telecommunication service providers, we wish to bring in the latest technology and practices all within the telecom ecosystem.

Do you face challenges in the business?

The pandemic had severely reduced international traveling of people and that impacted the roaming services globally. The hazy days are over as COVID-19 fears are fading away and the global travel restrictions are being relaxed. We also realize the potential in developing services to support telcos in other growing areas outside of the roaming scope yet still within the ecosystem. We forecast a bright future with continuing roaming services and other uniquely productive solutions offered to our partners.